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Current Job Opportunity

Digital Marketing Apprenticeship Opportunity working with the Apprenticeships New Anglia Team

This role will oversee the Digital, Marketing and Customer Service elements of the Apprenticeships New Anglia project. While this role is predominantly a Digital Marketer/Customer service role, there will be some elements of IT systems, so prior knowledge in this area will be helpful.
This job role also involves working as the first point of contact for customers and service users, and recording accurate records of compliments and complaints.
The IT elements of this role involve supporting users to access IT systems including the Apprenticeships Resource Planner and the People Management System and providing support to staff who require assistance.

Tasks
• Ongoing support of the Collaborate Apprentice Resource Planner System
• Provide facilitation and support to apprenticeship levy payers and SMEs to access and navigate the government Apprenticeship Service
• Provide support to levy paying businesses and SMEs
• Support the join up the Collaborate Apprentice Resource Planner System with other relevant digital platforms where necessary
• Support the organisation to remain compliant in relation to IT systems and Apprenticeship Funding Rules
• Review web-based content to ensure that information is correct, up-to-date and relevant
• Answer the telephone, emails, social media messages in a timely manner providing accurate information and support
• Keeping accurate records of customer interactions
• General administration duties
• Dealing with minor issues and escalating to the management team when relevant
• Supporting the Business and Finance Manager and the Project Manager in the day-to-day running of the organisation
• Development of social media platforms to promote the Apprenticeships New Anglia brand and services
• Identify new opportunities to market and advertise to employers and individuals on social media
• Analyse the effectiveness of marketing campaigns
• Drive traffic to company pages using search engine optimisation
• Working with Apprenticeship Development Managers and Business Development Manager/Coordinator to effectively market apprentice biographies and live job specifications in a wide variety of ways
• Develop and design new marketing materials and update existing materials where required.
• Co-ordinate the design, development and of a monthly newsletter
• Quality Assure and test digital platforms recording issues identified
• Monitor the effectiveness of and feedback from users of the organisation’s web-based systems
• Maintain accurate attendance records.
• Keep accurate activity records for timesheet recording.
• Report to the Project aManager on progress and give regular updates on marketing and promotions to the Moore Networking team

Desirable qualities
This role will involve customer service and working in a team. This will mean that the ability to communicate effectively in a variety of situations will be greatly desirable. As you will be responsible for elements of marketing and social media, creativity and ability to take criticism will also be beneficial.


Other desirable qualities include:
• Strategic and analytical thinking
• Dedication and reliability
• Able to adapt quickly to new information
• Confident
• Patient
• Innovative
• Eager to share ideas

Benefits:

On-site parking

Job Types: Full-time, Apprenticeship

Salary: £13,250.00 /year

Please note that members of the Moore Networking Team are currently operating remotely from home to comply with social distancing.  During the inital stages of this Apprenticeship, you may spend some or all of your time working from home, with supervision provided over the internet. 

Application for Digital Marketing Apprenticeship

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Contact Info
Address
Building 262B, Scottow Enterprise Park, Lamas Road, Badersfield, Scottow, NR10 5FB
Phone
01603 737739
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Thankyou to our Delivery Partners and Sponsors who suppport us to deliver this project