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Customer Service

What will the apprentice be doing on site

We have a great opportunity for someone to start a career in Ecommerce and Online sales, working in a busy office selling specialist gardening machinery, the successful candidate will be involved in taking responsibility for basic office duties, telephone and computer work.

The role will include:
- Sales via the businesses websites
- Dealing with Customer Queries about items for sale and items purchased
- Delivering a high level of sale’s services
- influencing customer’s purchasing via marketing
- Providing accurate information on products
- Telephone and online sales
- online promotions
- Positive Customer interaction and helping to build customer list and brand reputation
- Matching Customer needs to product’s available through clear knowledge of products
- Maintaining good Stock control
- Support team members to ensure high quality of service

Are there restrictions

As this is a rural location, applicants must be able to get to the site by car bus or train.

What sort of candidate are you looking for

Confident and polite
Strong communication skills
Able to work well as part of a team

Essential qualities

A good level of Computer Skills.
Confident telephone manner
Confident in use of numbers
An interest in marketing or sales

Desirable qualities

Not afraid to ask for help,

Likes engaging with people

Qualifications Required

Maths & English GCSE Minimum Grade D and above or equivalent

Relevant information about the site

The role is based in the busy office of a garden machinery outlet whose business is selling servicing and repairing all manor of garden machines.

The business has a shop onsite selling all associated equipment and accessories

Summary

Reference MOW-0002-21
Location Acle
Apprenticeship Customer Service
Level Intermediate (L2)
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Contact Info
Address
Building 262B, Scottow Enterprise Park, Lamas Road, Badersfield, Scottow, NR10 5FB
Phone
01603 737739
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Thankyou to our Delivery Partners and Sponsors who suppport us to deliver this project