Customer Service

What will the apprentice be doing on site

This is a fantastic opportunity to work within the business support department of a well-established specialist food producer, that utilises finest ingredients to produce high quality products.
The successful candidate will support the order management & customer service processes, providing customers with an exceptional level of service by supporting business development and building loyalty to the company brand.

Business Support Duties:

-Enter orders and sample requests into the system, highlighting exceptional orders to Sales Operations Manager.

-Support Sales Managers as required with direct customer contact, event stock, Point of Sale and account set up.

-Manage documentation requests from both Sales Managers and Customers.

-Order and despatch management. Communicating with customers on stock availability and lead times.

-Be the office contact for Export Customers.

-Be responsible for taking complaint emails or calls and entering onto complaints system.

-Send all relevant information to the technical team for investigation.

-Deal with customer direct enquiries relating to courier deliveries.

-Process all necessary paperwork required for receipt of stock into remote warehouse.

-General Administration Duties

-Answer Operator calls and transfer to relevant person/voicemail.

-Answer Sales calls as required.

What sort of candidate are you looking for

-Friendly and helpful
-Team player
-Professional approach

Essential qualities

-Time management skills
-Computer literate
-Administration skills
-Communication & telephone skills

Qualifications Required

GCSE grade D/3 in Maths and English or equivalent qualifications


Reference STO-0002-21
Location Rendlesham
Apprenticeship Customer Service
Level Intermediate (L2)

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Contact Info
Building 262B, Scottow Enterprise Park, Lamas Road, Badersfield, Scottow, NR10 5FB
01603 737739
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